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THE JBIT PROMISE

Expect
more.

You shouldn’t have to ask for senior support. Or transparent pricing. Or security included from day one.

You should expect those things. By default.

// WHAT’S ON THIS PAGE

Four ways we work differently from the MSP you’ve already fired. Six industry defaults we refuse to ship. One side-by-side comparison. And a phone number that rings a senior tech.
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Skip to the Refusals

<1 day

AVG. RESOLUTION
~90 %
TICKETS < SAME DAY

24/7

HUMAN SOC OVERSIGHT
3 hr
M365 AUDIT CADENCE
>95 %
CUSTOMER RETENTION

// CHAPTER I · THE FOUR

Ways we’re
different

Most MSPs sell tiers. We sell one engagement, with everything inside it. Here’s what that actually looks like, broken into the four things that matter most.

01 / 04

A dedicated senior tech.
Direct access to experienced professionals. Not a rotating support pool. Not someone reading a script for the first time. The same person who set up your environment is the one answering the phone.
NO RE-EXPLAINING ISSUES
NO TIER-1 SCRIPT-READERS
KNOWS YOUR NETWORK BY NAME

02 / 04

Comprehensive coverage
Training, onsite visits, and workstation deployments are standard — not premium add-ons sold after the fact. Transparent pricing. No surprise charges showing up on the invoice three weeks later.
ONSITE VISITS INCLUDED
DEPLOYMENTS AT NO EXTRA CHARGE
ONE MONTHLY NUMBER, NO ASTERISKS

03 / 04

Security- focused.

MDR and ITDR monitoring with human SOC oversight, baseline. M365 security audits run every three hours, automatically. Cybersecurity isn’t a tier — it’s how every engagement starts.

24/7 HUMAN SOC INCLUDED
M365 AUDIT EVERY 3 HOURS
KNOWS YOUR NETWORK BY NAME

04 / 04

Speed, by default.
Rapid resolution across all tickets. Proactive automation handles routine work before you see it; rapid technician response handles the rest. Fast enough that you stop thinking about IT.
FAST RESOLUTION
~90% TICKETS CLOSED SAME DAY
PROACTIVE AUTOMATION ALWAYS-ON

// CHAPTER II · THE REFUSALS

Six things
we don’t do.
Every MSP says they’re different. Then you get the invoice. Here are the industry defaults we refuse to ship — and what we do instead.

01 / 06

No triage queues.

A senior tech picks up your ticket. Not a tier-1 script-reader. Not an overseas subcontractor. Someone who’s been inside your network before.
TIER-1 SUPPORT

02 / 06

No surprise invoices.
Your monthly number is your monthly number. Onsite, helpdesk, deployments, emergency incidents — all in scope.
PER-INCIDENT BILLING

03 / 06

No security
upcharge.
24/7 human SOC, EDR, MDR, phishing simulations, quarterly reviews. Default. Not a premium tier you get quoted after something already happened.
SECURITY ADD-ONS

04 / 06

No SLA drift.
Quick to respond. Relentless to resolve. We don’t just measure on how fast we say “we’re looking into it.” We keep driving to a resolution that you are happy with.
RESPONSE-TIME SLAS

05 / 06

No quarterly sales pitch.
Quarterly business reviews are for risk and roadmap. Not for upsell. If you don’t need the thing, we’ll tell you not to buy the thing.
UPSELL REVIEWS

06 / 06

No ALERTS without action.
If our 24/7 SOC catches something at 3am, it’s contained right away, automatically and efficiently. We don’t just send an automated email without acting on serious threats.

ALERT FORWARDING

01 / 06

No triage
queues.

A senior tech picks up your ticket. Not a tier-1 script-reader. Not an overseas subcontractor. Someone who’s been inside your network before.

TIER-1 SUPPORT

02 / 06

No surprise invoices.
Your monthly number is your monthly number. Onsite, helpdesk, deployments, emergency incidents — all in scope.
PER INCIDENT BILLING

03 / 06

No security upcharge.
24/7 human SOC, EDR, MDR, phishing simulations, quarterly reviews. Default. Not a premium tier you get quoted after something already happened.
SECURITY ADD-ONS

04 / 06

No SLA
drift.
Quick to respond. Relentless to resolve. We don’t just measure on how fast we say “we’re looking into it.” We keep driving to a resolution that you are happy with.
RESPONSE TIME SLAS

05 / 06

No quarterly
sales pitch.
Quarterly business reviews are for risk and roadmap. Not for upsell. If you don’t need the thing, we’ll tell you not to buy the thing.
UPSELL REVIEWS

06 / 06

No alerts
without action.
If our 24/7 SOC catches something at 3am, it’s contained right away, automatically and efficiently. We don’t just send an automated email without acting on serious threats.
ALERT FORWARD

// CHAPTER III · SIDE-BY-SIDE

JBIT vs. the
typical MSP.

A short, factual comparison against the bundle most small businesses actually get from a regional MSP. No straw men. Compare it to your current invoice if you have one.

CAPABILITY

WITH JBIT

TYPICAL MSP

Who answers the phone

Your dedicated senior tech

×

Tier-1 dispatcher, then a queue

Workstation deployment
Included in scope

×

Per-device project fee
24/7 human SOC

Default, all clients

×

Premium tier, quoted on incident
MDR + ITDR monitoring
All covered Endpoints and Cloud identities

×

Add-on package
M365 security audit

Every 3 hours, automatic

×

Annual review, by request
Average resolution
Same day, 90% of tickets

×

24-48hrs, severity dependent
Quarterly business review
Risk + roadmap only, no upsell

×

Upsell deck, every quarter

// CHAPTER V · WHAT NOW

So —
expect more.
Free 30-minute IT audit. We look at your environment, your invoice, and your last six months of tickets. You decide what to do next.

(413)-650-6005

Schedule Free IT Audit →